Refund policy

Policy and Scope

The Air League is committed to being fair, transparent and supportive when managing payments, refunds and cancellations. This policy explains how refunds are handled across memberships, events, donations and other payments made to us, and reflects our responsibilities as a charitable organisation.

definitions

For the purposes of this Refund Policy, the following terms have the meanings set out below:

Refund:

A repayment of all or part of a fee or payment made to The Air League, returned to the original payment method or another agreed method, in accordance with this policy.

Cancellation:

The withdrawal, termination, or non‑proceeding of an event, membership, booking, or service, whether initiated by The Air League or by a participant or payer.

Third-party provider:

An external organisation or platform used to process payments, ticket sales, fundraising, or donations on behalf of The Air League, such as payment processors, ticketing services, or online fundraising platforms.

Membership:

Access to Air League membership benefits for a defined period, as set out on our website, which supports our charitable activities and enables eligibility to apply for certain opportunities, including scholarships and bursaries.

Exceptional circumstances:

Serious, unforeseen events beyond an individual’s reasonable control which materially affect their ability to attend or participate, such as serious illness, bereavement, or other significant personal hardship. Each case is considered individually at The Air League’s discretion.

General Principles

We understand that sometimes unexpected life events or changes in circumstances can occur. While many payments made to The Air League are used directly to support our charitable mission, we encourage anyone experiencing difficulty to contact us so we can consider their situation with care and compassion.

Unless otherwise stated, refunds are not guaranteed and will be assessed on a case‑by‑case basis in line with this policy.

membership fees and refunds

Memberships play an important role in supporting our mission to change lives through aviation and to help bridge the gap between education and industry.

Memberships are automatically renewed annually unless cancelled before the renewal date.
An active membership is required in order to apply for any Air League scholarship or bursary.
Membership fees are non‑refundable, including where an application for a scholarship or bursary is unsuccessful, as the membership provides ongoing benefits and supports our charitable work beyond the application process.

If you have any questions regarding membership renewals or cancellations, we encourage you to contact us before your renewal date and we’ll be happy to assist.

forgotten cancellations and refund requests

We recognise that, on occasion, members may forget to cancel their membership before the automatic renewal takes place. If this happens, we strongly encourage you to contact us as soon as possible so that we can review the circumstances.

If a membership is cancelled within one month of the renewal date, the membership fee will normally be refunded in full.
Requests made more than one month after the renewal date will not usually be eligible for a refund.
In exceptional circumstances, we may consider refund requests made after this one‑month period. Each case will be assessed individually, sensitively and at The Air League’s discretion.

how to cancel your membership

You can cancel your membership in one of the following ways:

Via the membership portal on our website (this is the quickest and preferred method). Please ensure you receive confirmation that your cancellation has been successful.
By email, if you are unable to cancel via the portal or experience technical difficulties. Please contact us using the Contact Us form, including your membership details.

If you are unsure whether your membership has been cancelled, or have questions about your renewal date, we encourage you to get in touch with us as early as possible and we will be happy to help.

events

Event Postponement:

If an event is postponed, we will contact all ticket holders as soon as possible. You will be offered:

The option to transfer your ticket to the next proposed date, or
A refund of the ticket price.

Event Cancellation:

If an event is cancelled, a full refund of the ticket price will be issued automatically to the original payment method.

Event Ticket Refund Requests:

We understand that unforeseen circumstances can sometimes make it difficult to attend an event after purchasing a ticket. While tickets are generally non‑refundable, we may be able to offer a refund in exceptional circumstances.

These may include, but are not limited to:

The unexpected death of a ticket holder or a close family member
Serious illness
Significant and unforeseen financial difficulties

If this applies to you, please contact us as soon as possible. Each request will be considered individually, sensitively, and fairly. We may ask for supporting information to help us assess your request.

donations

Donations made to The Air League directly support our charitable activities and are non‑refundable. If you believe a donation has been made in error, please contact us promptly so the matter can be reviewed.

Third-party payments

Some payments to The Air League may be processed via third‑party platforms, such as ticketing services, fundraising platforms, or payment processors.

Refunds for payments made through third‑party providers are subject to both this Refund Policy and the terms and conditions of the relevant third‑party provider.
Where possible, we will support and assist with approved refunds; however, processing times, methods, and service fees are controlled by the third‑party provider.
Transaction or service fees charged by third‑party providers are typically non‑refundable, unless stated otherwise by that provider.

We recommend reviewing third‑party terms at the point of purchase. If you need help, please contact us and we’ll do our best to assist.

payment processing

Approved refunds will be issued to the original payment method wherever possible.
Refunds may take time to appear in your account, depending on your bank or payment provider.
The Air League cannot be held responsible for delays caused by banks or third‑party processors.

legal notice

This Refund Policy is intended to provide clear guidance on how The Air League handles payments, refunds and cancellations. It does not constitute legal advice.

The Air League reserves the right to update or amend this policy at any time to reflect changes in legal requirements, regulatory guidance, or operational needs. Any updates will be published on our website and will apply from the date of publication.

Nothing in this policy affects your statutory rights.

Governing Law and jurisdiction

This Refund Policy forms part of The Air League’s terms and conditions and is governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or matter arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

contact us

If you have any questions about payments, refunds, or your individual circumstances, please contact us. We aim to handle all queries openly, respectfully and with care.